Last updated: April 2, 2026
Trusted Guild operates a curated directory that connects businesses with vetted agencies, freelancers, and consultants. This policy explains what information we collect when you use Trusted Guild, how we use it, and the choices you have. If you have questions not answered here, email us at support@trustedguild.com.
We collect information in three ways: what you give us directly, what is generated automatically as you use the site, and what our payment processor provides us after a transaction.
If you are located in the European Economic Area or the UK, we process your personal data under the following legal bases:
Trusted Guild is operated from the United States. Our infrastructure providers — Supabase, Vercel, Stripe, and Resend — process data on servers located primarily in the United States. If you access the site from the EEA, UK, or other regions with data transfer restrictions, your information will be transferred to and processed in the US. Where required, these transfers are governed by Standard Contractual Clauses or equivalent safeguards as provided by each processor. By using Trusted Guild, you acknowledge this transfer.
We use a small number of third-party services to operate Trusted Guild. Each handles data according to its own privacy policy.
We do not sell your personal information to third parties. We do not use advertising networks or cross-site tracking pixels.
Where required by law, we have entered into Data Processing Agreements with each of these processors, binding them to handle your data only as instructed and with appropriate security measures in place.
Trusted Guild does not make decisions about you solely through automated means that produce legal or similarly significant effects. Our listing review process may use automated checks as a first step, but a human reviews each listing before it is approved or rejected.
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours of becoming aware of it, as required by GDPR. Where the breach is likely to result in a high risk to you personally, we will also notify you directly without undue delay.
We use a session cookie to keep you signed in and a small number of functional cookies required by our authentication provider. We do not use advertising or analytics cookies. You can disable cookies in your browser, but doing so will prevent you from signing in.
We retain your account and listing data for as long as your account is active. If you close your account or request deletion, we will remove your personal data within 30 days, except where we are required to retain it for legal or financial compliance reasons (e.g. payment records).
Depending on where you are located, you may have the right to:
To exercise any of these rights, email support@trustedguild.com and we will respond within 30 days (or 45 days for California residents under CCPA/CPRA).
If you are in the European Economic Area or the UK, you also have the right to lodge a complaint with your local data protection authority.
California residents (CCPA/CPRA). We do not sell your personal information and we do not share it for cross-context behavioral advertising purposes. The categories of personal information we collect include: identifiers (email address, IP address), commercial information (payment history), internet or electronic network activity (usage logs), and professional or employment-related information (listing content you provide). We do not collect sensitive personal information as defined under CPRA (e.g. Social Security numbers, precise geolocation, health data, financial account credentials).
As a California resident you have the right to: know what personal information we collect and how it is used; delete your personal information; correct inaccurate information; opt out of the sale or sharing of your personal information (we do not sell or share); and limit the use of sensitive personal information (we do not collect any). We will not discriminate against you — in pricing, service quality, or otherwise — for exercising any of these rights.
We honor the Global Privacy Control (GPC) signal. If your browser or extension sends a GPC signal when you visit Trusted Guild, we treat it as a valid opt-out of sale and sharing request.
To submit a request, email support@trustedguild.com or use the contact form linked in the footer. We will respond within 45 days. If we need more time, we will notify you of the extension within the initial 45-day window.
If we make material changes to this policy, we will update the date at the top of this page and, where appropriate, notify you by email. Continued use of Trusted Guild after any changes constitutes your acceptance of the updated policy.
Questions about this policy or how we handle your data? Email us at support@trustedguild.com.
EU/UK representative. Trusted Guild is operated from the United States. If you are located in the European Economic Area or the United Kingdom and wish to exercise your data rights or raise a concern, you may contact us directly at the email above. We are in the process of appointing a formal EU/UK representative as required under Article 27 of the GDPR; this page will be updated when that appointment is made.